SHIPPING

Our printer will normally ship the item within 1-2 working days. 
Delivery time after dispatch varies depending on your location.

UK orders: printed in London and shipped with Royal Mail

EU orders: printed in Dusseldorf, Germany and shipped with Deutsche Post

Rest of the World: printed in Dusseldorf and shipped via DHL International Courier

Delivery times:
UK & Germany: within 2-5 working days (tracked)
Europe: within 2-10 working days (tracked)
USA & Canada: within 2-5 working days (courier)
Australia & New Zealand: within 5-7 working days (courier)
Rest of World: within 2-10 working days (courier)

Shipping costs for prints only (per order):
UK & Germany: £6.45
Europe (EU): £10.95
Europe (EEA & CH): £15.50
USA: £37.50
Canada: £45.00
Rest of World: £65.79

Shipping costs for framed prints (per unit):
UK & Germany: £12.00
Europe (EU): £30.00
Europe (EEA & CH): £35.00
USA: £37.00
Canada: £45.00
Rest of World: £75.00

Note: If you order both framed prints and unframed prints in the same order the framed prints shipping cost will apply.

VAT
Northover Brown Ltd is VAT registered (181292703).
For UK customers 20% VAT will be added at checkout.

Packaging 
All fine art prints are either flat packed or hand rolled in protective tissue paper and then shipped in cardboard tubes. In the package you will also find your certificate of authenticity.

Customs
For most destinations it is very unlikely that you will have to pay any customs or import fees, but depending on your exact location, it is still possible. Customs duties are not included in the price, and are at your own expense. Customs policies vary widely from country to country, so please contact your local customs office, when in doubt. You agree to indemnify Northover&Brown in full with respect to such duties and taxes.

RETURNS
We hope that you love your print but if you have experienced any issues we’re happy to help. We have a 30-day return policy which means you have 30 days after receiving your print to request a refund or replacement.

To begin a return you must first contact us via email; 
northoverandbrown@gmail.com 

Include your name, order number and the reason for the return. If your return is accepted we’ll email instructions on where to send your package. Please then repack your order in its original packaging and return to the address we will provide. To be eligible for a refund the item must be undamaged and in the original condition you received it in including the limited edition certification.

Items sent back to us without first requesting a return cannot be accepted. Unfortunately we are unable to cover the cost of returns postage. If you have any questions let us know by email at northoverandbrown@gmail.com.

Damages and mishaps on the way
Please thoroughly check your order when it arrives and if something isn’t right contact us immediately. If you find the item has been damaged or if you have received the wrong item by mistake let us know as soon as you can so that we can resolve the issue quickly. In the unlikely event that your print has been damaged on its journey to you or has a defect let us know by email at 
northoverandbrown@gmail.com, describing the problem and sending any supporting photos that shows the damage so we can arrange a reprint for you.

REFUNDS
We will notify you as soon as we’ve received and checked your return, and will confirm whether the refund can be approved or not. If approved, you will be automatically refunded using your original payment method. Please remember banks or credit card companies can take some time to process the refund.
 
We’re afraid that we cannot cover the cost of sending out a replacement item if your order is returned to a delivery address other than that specified, or fails to arrive. We would recommend returning items via recorded/signed for (insured up to £50) or special delivery (insured up to £500) or equivalent postal services to ensure your return arrives safely. It goes without saying that we are unable to refund unwanted items that are returned in an unsellable condition.